Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Claims made after this period will not be eligible for refund or exchange.

Note: For International Orders, refunds are only applicable if the product has been damaged during transit. Customers are requested to initiate the request with the unboxing video within 24 hours of receiving the order. 

Customers can initiate a return request on the following circumstances:

  • Item is damaged or manufacturing defects have been identified.
  • Wrong product delivered and/or incorrect colour has been received. 
  • Return / Cancellation is not accepted in case found alteration done on the product (e.g. the blouse piece is removed or cut or falls stitching done on saree), or any evidence of usage found.  
  • Return or refund will not be entertained for the customer liking or disliking of the product on their conception. Customer must understand the fabric details mentioned in the website and clearly explained during the online media from our official communication channels.
  • Kindly give attention to details described in the product description and product care sections for the items you purchase.

However, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please ensure that you have the unboxing video to facilitate easier return. Kindly see the 'Damages & Issues Section' below for more details.

1. Initiating a Return

To initiate a return, please login to your dashboard and select the order you wish to return. If you are having trouble using the dashboard, you may also email us with your concern. While communicating via email, kindly keep the order number on the subject line at all times. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Damages and issues

We take great care to double-check all our products before they are dispatched to ensure they meet our quality standards. However, if your items arrive damaged during transit, you may be eligible for a refund under certain conditions.

To help us process your request quickly and easily, we kindly ask that you record the unboxing of your package. Please keep an unedited video of the entire process, showing the condition of the received goods from the moment you open the box. This video will serve as a crucial reference for us to review and assist you in the event of an unforeseen situation.

3. Exceptions / non-returnable items

While we accept returns and refunds for most items, the following will not be considered:

3.1 Customized Orders

Customized orders, designed to your specifications, are not eligible for returns or refunds. This is because our team works directly with you throughout the entire process, from selecting the silk to weaving and packing the final product. We ensure you are updated and confirm each step with you. Therefore, once you've approved the progress of your custom item, it cannot be returned or refunded.

3.2 Gift Cards

Please note that all digital gift card sales are final. Digital gift cards are not eligible for returns, refunds, or exchanges, and cannot be redeemed for cash. We encourage you to treat them like cash and keep the unique code secure.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us via email.

If you require any assistance with the same, please contact us on support@houseofdyuti.com